Customer Service

Should you require information or help, please contact us by email.

SHIPPING TIMES AND COSTS
  • Free ground shipping within 2 to 7 business days to USA
  • International shipping is available at additional cost
  • Next-day and Express delivery options also available at additional cost
  • Each product is hand crafted by our designers and manufacturing team, so please be patient with your order processing timing. Usual order process is 1-2 business days. 
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

ELW (European Leather Works) accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, Visa.
  • Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
RETURNS, EXCHANGES, & REFUNDS

Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or store credit with authorized RMA.

Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase unless it was an issue caused ELW team members, vendors, or shipping carrier damage. In the case of ELW team members, vendors, or shipping carrier damages we will supply prepaid return shipping label. 

HAPPINESS GUARANTEE

 

We want you to be happy with your purchase and have a wonderful customer experience! If something is not right with your order, please email us at help@elwshop.com and we’ll make it right guaranteed!

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