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FAQ

Shipping Information
Shipping destinations:

We ship both locally in the US (including HI, AK, any location serviced by USPS) and worldwide.

Shipping times:

Orders Processing takes 1-2 business days
Shipping times vary from 2-10 days depending type of service and destination location.. Most orders typically arrive 2-5 days.
Shipping time might vary depending on location, shipment method and other factors. Any delays or services issues by the shipping carrier are out of out control but we will work with you to resolve any issues,.

Shipping Carrier:

All standard orders are shipped either USPS First Class Package or USPS Priority Service depending on package weight and size.
We also offer Expedited USPS Express service and UPS (Ground, 3 Day,. 2 Day, and Next Day) Services for additional fees calculated at the Checkout Page.

Shipping cost:

Free Standard Shipping for orders over $50.
$3.95 + depending on weight, location, and service speed for orders under $50.
Expediated Services shipping cost vary depending on weight, package size, and destination location.

Tracking numbers can take up to 1-3 days to generate depending on the shipping carrier and order timing. If you still do not receiving your tracking, send us an email and we will follow up with the tracking details.

Remember as always customer satisfaction is our top priority. If you have any questions or have questions about our shipping policy, please contact us at help@elwshop.com or phone at 917-737-2292.
Payment Information
You can select your preferred payment method at checkout.

Credit Card: Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, and Shopify Pay. The total will be charged to your card when the order is shipped.

Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Note that additional exchange fee may apply if your currency is other than US dollars.
Returns & Refunds
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email help@elwshop.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage and tracking details when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items unless the item was received damaged or wrong item was shipped.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Order Status
If you have placed an order, you can check the status anytime by logging into our elwshop.com/account and logging in to your account. You can also email us anytime at help@elwshop.com. Once your order is shipped, you will receive a tracking number via email.


Our support team is always happy to guide you at any step!
International VAT & Custom Import Taxes
International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods based on your countries tariffs with US based products. Note that our prices do not include these fees and customers are responsible for any these fees.

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.
US Sales Taxes
We charge sales tax for items shipped to the state of California. Sorry Cali – we love our state but the law makes us do it since we are based in Los Angeles, CA. All other states are tax free at this time until local laws change and we must apply sales taxes.
SATISFACTION GUARANTEE
Yes! If you aren’t 100% happy with your European Leather Works (ELW) purchase, we’ll work with you to make it right. We love our happy customers!


Send us an email at help@elwshop.com for us to resolve any issue for you.
Leather Sizing Guide
Ethical Sourcing
Each one of our Animal hides are ethically sourced from different parts of the globe where animals are critical part of the cultural and economy.


European Leather Works team is very conscious of ensuring all of our products are responsibly farmed, are a by-product of the dairy and meat industry only, animals are treated well and allowed to graze on grass in the open air, and the tanning process minimizes environmental impact.
Do You Store Credit Information?
No, we do not store any of your credit card information ourselves. All payment information are managed by our credit card processing providers; Shopify Payments or Paypal.
Privacy Policy
Link to Our Privacy Policy Page for Full Details: https://elwshop.com/pages/privacy-policy

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